Returns and Refunds
Thank you for shopping at Dehmel Designs.
If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
What you can’t send back
Unfortunately, some items are non-cancellable and non-refundable unless faulty:
Anything that’s made to your specific requirements, is personalised or otherwise can't be resold due to a bespoke element
Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics
Earrings for pierced ears (for hygiene reasons)
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If an item is faulty, it should still be returned to us so that we can assess the issue in order to resolve it appropriately.
Should an item be faulty or damaged in any way, we will be happy to provide a replacement instead of a refund if you would prefer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please contact us.